ASK UBER TO GET A CUSTOMER SERVICE PHONE LINE

SIGN PETITION HERE 

I have a fear of driving. As a result, for the last four years, 

I have used uber almost every day to go everywhere; 

work, events, etc. I even use uber when I travel abroad. 

As an uber-veteran, I have experienced the

 good, the bad and the ugly.

Yesterday, I forgot my phone in an uber vehicle. 

When I realized this, I used my room mate's

phone to try to log into my account and 

contact the driver. However, I had forgotten 

my password. I decided to request a new one. 

That is where the trouble started.

SIGN PETITION HERE 

To help you retrieve your password, 

Uber has a two-step verification; 

they send you a four-digit code to your phone. 

This, of course, is for our safety. 

The problem is "how do you get the code

if you don't have your phone?" 

The answer is easy. 

"Customer service." Right? 

Only mine was not so easy. Unlike most companies,

Uber has NO PHONE HELPLINE for customers. 

All the numbers online are an automated robot

sending you back to the app if you are not in a fatal accident.

SIGN PETITION HERE 

For almost five hours, I sat next to my computer

 trying to get help with this issue.

Out of desperation, I even tweeted uber. 

Uber customer service from Twitter responded

 to my problem and nudged the email customer

 service before I could get a response. 

To make matters worse, the email customer 

service (after five hours) replied by sending me

THE SAME LINK which requires the two-step verification.

I am not able to go to work today since I can't uber there. 

To this point, I STILL haven't been helped. 

I wanted to cry, or yell. And I thought to myself, 

"who does that help"? I decided instead, to use

my voice as a social media influencer, to reach out to all of you.

SIGN PETITION HERE 

I am confident there are others out there

 who have experienced this too.

Together, we can ask the new CEO of uber, 

Dara Khosrowshahi to implement an uber 

customer service helpline for everyday customers like myself.

SIGN PETITION HERE 

He can understand that typing back and forth

 for hours delay help for issues which only

 require a 5-minute phone call. 

Every other company does this: banks, 

restaurants, manufacturers, airlines, etc.

SOLUTION 

Please sign this petition so uber can see how 

many of its customers urgently need this feature. Thank you.

SIGN PETITION HERE